
Can’t sign in and apparently can’t prove it’s me
Haven’t played PlayStation in 2 years, was playing on an ex’s. I’ve gotten a new phone number and new credit card. I’m trying to log in to the PlayStation mobile app to look at my games, to see if I want to buy a PS5.
I’ve tried to log in and it wouldn’t let me, even though I had the password written down. Perhaps it was changed for security. It wanted a code from my old phone number, which I cannot provide. Or it wanted my birthday, which I attempted to provide but it was incorrect. Of course, 16 year old me probably put a different year when I made it.
Tried talking to support, wanted my old card number, provided it and I’m unsure if it was correct or not, and then wanted my console’s serial number, which I don’t have. Finally, they asked for a Transaction ID from the last transaction I had, and I was unable to find it in my email or my banking app.
What am I supposed to do?