u/PapayaSpiritual2732

Working in retail, there is just something I don't understand about old people. You have elderly people who have lived multiple years going to shops for hundreds, thousands, tens of thousands of times, yet why can't you understand your role as a customer?;

1. Buying Alcohol without providing a form of I.D which i believe is against every store policy across all 50 states in the U.S so there's no where in America (other than maybe their locally ran convenient store) that doesn't I.D Check you when attempting to buy Alcohol.
2. YOU DO NOT GO BEHIND THE COUNTER WHEN YOU'RE A CUSTOMER. Now i'm not so old myself but i'm just going to go out on a giant fucking whim here and assume that there is no store that allows customers to be behind the register for as long as these 80yr old people have lived. I'm so confused where they get the confidence from and audacity to get upset when they are told about something they have most likely experienced their whole life. Idk maybe they have dementia but if they found their way around the store, figured out how to make their way to the counter and know how to pull out their wallet, i'm going to assume they can at least remember most things about what a customer can and can't do.
3. They can't make up their minds about technology. They say they hate it, get confused by it, then get upset when it isn't at their convenience? Back in their day they handled only with cash, but now we're upset because some pin pads don't do tap to pay???? You insert the card then! how about that!? That's like still as easy as tapping but apparently get fucking strokes trying to do just that.
4. No Janice, I don't think we have that one thing that [insert store name] sold 30 years ago in stock. No I don't think it's in the back! You're mad because we use to sell it in store but now you have to buy it online? Interesting!
5. "You look bored, let me give you something to do!" You're not my boss, you don't give me tasks. How about you just walk quietly to the register and i'll ring you up, how about that?
6. "What does this [insert random item] do? How does it work? Does it do this?" Look Janice, I'm sorry i didn't take up my free time to learn everything there is to know about the hundreds of thousands of products we sell in our store. How about you learn about what you're looking for first before you decide to pick it up? Side Note: Obviously there are common items that would be easy to understand but still, insane that the item they were specifically looking for, they had no clue what it does.

There's way more but these are just my 6 major rants about common problems with elderly customers. Thnks for reading.