u/PenCheap3175

I’ve noticed on my LG OLED G5 with the Ugoos 9AM PRO that the black bars in Dolby Vision aren’t black, but more like a grey tone. It’s the same for every Movie (DB Profile 8) and a Video I have. SDR and HDR10 are unaffected. I will attach 2 pictures.

1st picture with grey bars will be am9 pro, 2nd picture with black bars will be fire stick.
Both films are Dolby vision, I already tried changing players and some setting but nothing helps.

On the Fire-stick 4k max everything is all right.

Hi, I recently bought a Ugoos AM9 Pro. It’s working great apart from one issue: when playing Dolby Vision content, the letterboxes at the top and bottom are grey instead of black. Does anybody know if there’s a way to fix this? It only happens with Dolby Vision; HDR and SDR are fine. Thanks!