u/Polaris_Omega

Hi folks, posting for an issue on my account but technically my partner is the first responder.

Without getting into too much detail my partner is by definition in her title a first responder she works for a city as a mental health crisis practitioner, and she literally is first on scene to most incidents in the city. About a year ago, AT&T sales reps came into her precinct and told everyone at the precinct that they all are eligible for AT&T FirstNet.

I personally worked in the cell phone business for a little while, and I know for a fact that usually FirstNet only sees EMS police and fire as first responders. Even after speaking with the sales representative over the phone about the situation (because it is my account and they needed authorization) they assured me that she is considered a first responder and is eligible for the program.

Fast forward several weeks after and we are in constant phone calls with the FirstNet line. We submitted all of the paperwork that states what she is in the agency that she works for and they continue to say that it was denied. Finally, after getting everything sorted and even getting a letter from the captain she works under stating that she is a first responder, the text and the random line shut off's stopped. That is, until today.

I contacted the first net people and they told me that there is no documentation for her yet again. It won't even allow an upload of new documentation either. The gentleman over the phone wasn't exactly the most helpful person I dealt with, he definitely tried his best but I could tell he was a little in over his head. He explained me that every 3 years is when they go and audit for firstnet eligiblity, but it's only been a year since we've been on the plan. Now I'm having to go through this run around all over again and I don't actually have a way of submitting this information to them.

My reason for posting this is to see if anybody else has had a similar situation and what they did to rectify it. I remembered the last time we did this I spoke to a girl through firstnet in North Carolina who is extremely helpful and she was the one who took care of mostly everything. I unfortunately don't have her information. But, if anybody has any similar stories or any issues please post here and I will update the story as I go along.

I apologize for the long-winded post, stay tuned for updates.

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Thanks

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