u/Practical_Toe935

My MacBook Air M4 fell from about 2 feet onto the floor.

Since then:

• Keyboard works normally.
• Display is fine.
• macOS boots normally.
• I can navigate using the keyboard.
• Built-in trackpad does not move the cursor at all.
• The trackpad is also unresponsive in Startup Options and macOS Recovery.
• The issue started immediately after the fall.
• No visible external damage to the laptop.

I don’t currently have an external mouse to test with.

Has anyone experienced something similar on an Apple Silicon MacBook? Does this sound more like:

1. A loose trackpad ribbon cable/connector?
2. A failed trackpad assembly?
3. Logic board damage?

If you’ve had this repaired, what was the fix and roughly how much did it cost?

Any troubleshooting steps I can try using only the keyboard would also be appreciated.

My MacBook Air M4 fell from about 2 feet onto the floor.

Since then:

• Keyboard works normally.
• Display is fine.
• macOS boots normally.
• I can navigate using the keyboard.
• Built-in trackpad does not move the cursor at all.
• The trackpad is also unresponsive in Startup Options and macOS Recovery.
• The issue started immediately after the fall.
• No visible external damage to the laptop.

I don’t currently have an external mouse to test with.

Has anyone experienced something similar on an Apple Silicon MacBook? Does this sound more like:

1. A loose trackpad ribbon cable/connector?
2. A failed trackpad assembly?
3. Logic board damage?

If you’ve had this repaired, what was the fix and roughly how much did it cost?

Any troubleshooting steps I can try using only the keyboard would also be appreciated.

My MacBook Air M4 fell from about 2 feet onto the floor.

Since then:

• Keyboard works normally.
• Display is fine.
• macOS boots normally.
• I can navigate using the keyboard.
• Built-in trackpad does not move the cursor at all.
• The trackpad is also unresponsive in Startup Options and macOS Recovery.
• The issue started immediately after the fall.
• No visible external damage to the laptop.

I don’t currently have an external mouse to test with.

Has anyone experienced something similar on an Apple Silicon MacBook? Does this sound more like:

1. A loose trackpad ribbon cable/connector?
2. A failed trackpad assembly?
3. Logic board damage?

If you’ve had this repaired, what was the fix and roughly how much did it cost?

Any troubleshooting steps I can try using only the keyboard would also be appreciated.

My MacBook Air M4 fell from about 2 feet onto the floor.

Since then:

• Keyboard works normally.
• Display is fine.
• macOS boots normally.
• I can navigate using the keyboard.
• Built-in trackpad does not move the cursor at all.
• The trackpad is also unresponsive in Startup Options and macOS Recovery.
• The issue started immediately after the fall.
• No visible external damage to the laptop.

I don’t currently have an external mouse to test with.

Has anyone experienced something similar on an Apple Silicon MacBook? Does this sound more like:

1. A loose trackpad ribbon cable/connector?
2. A failed trackpad assembly?
3. Logic board damage?

If you’ve had this repaired, what was the fix and roughly how much did it cost?

Any troubleshooting steps I can try using only the keyboard would also be appreciated.