Dubious After Support Chat
I've been a vivint customer for about 5 years, and am considering getting some additional indoor cameras. I had two questions that I went to Vivint's chat support thing online to ask:
Can I install these myself?
Is there a maximum number of cameras that I can connect to my Smart hub?
The automated support couldn't figure this out and so connected me to a live agent. The live agent initially evaded my questions, but then when I reasserted exactly what I wanted to know was direct in answering, yes and yes. So perfect, I said to thank you and anticipated she would end the chat.
But instead she started asking me how many cameras I want, at which point I explained that I wanted to read reviews and consider prices, but that it was my intention to purchase directly from the site. I also let her know that I have the 4th of July promotion which is going on now that I planned to avail. But she kept repeating that if I buy directly from them they can assure quality and some blah blah blah. Now I'm getting confused because I literally just told her that I was intending to buy from the site but I wanted to go do a little research first. Then she started repeating the same thing about if I purchased from her and she has a discount code and blah blah blah.
This made me distrustful of her and her answers. I'd gone to chat for two precise questions, not this whole sales pitch. So I came here instead! If anybody smarter than I am about this stuff, could indulge me with a few questions I would really appreciate it:
The agent told me that I could install the cameras myself and that I could connect up to 12 of them to my Smart hub. Does this seem right?
Is it easy enough to do, like with some YouTube video or easy instructions?
Since they've compelled me to come here by being forceful on a support chat I'll go ahead and ask another question - is there a better option for additional cameras than purchasing directly from Vivint?
Thanks in advance!