u/Psychological_Mix_48

I made a No Cost EMI transaction on Amazon on 23/04/26. Latest Statement for said HDFC CC (25/04/2026) shows full cost of product debited from CC. No EMI is seen in statement. Contacted CC customer care and they said Amazon didn't send for EMI from their end, and they are unable to help. CC customer care says it is bank issue.

1. What to do now that both are playing ping-pong, while the CC statement shows that I have to play full product amount (not EMI as indicated by me during product purchase)?

2. Do I have to play in full? If I have to pay full amount, since it was No cost EMI, the no Cost emi Discount will not be applicable, and I have to pay more than intended.

Please share your opinions on how to approach this situation.

I made a No Cost EMI transaction on Amazon on 23/04/26. Latest Statement for said HDFC CC (25/04/2026) shows full cost of product debited from CC. No EMI is seen in statement. Contacted CC customer care and they said Amazon didn't send for EMI from their end, and they are unable to help. CC customer care says it is bank issue.

1. What to do now that both are playing ping-pong, while the CC statement shows that I have to play full product amount (not EMI as indicated by me during product purchase)?

2. Do I have to play in full? If I have to pay full amount, since it was No cost EMI, the no Cost emi Discount will not be applicable, and I have to pay more than intended.

Please share your opinions on how to approach this situation.