u/Psynautical

So I successfully disputed Samsung's repair charge with my credit card! Resolved in my favor, saved $350.

I had texted Samsung support and we went back and forth about the damage. I requested pictures and they gave me one which was of the top of the screen. I requested more and the damaged parts and they refused. When I got the phone back the repair was listed as hinge replacement, not screen.

My advice:

1. screenshot every step in the process. My phone was approved for free repair, then denied due to the phone not powering on, then I was told there was screen damage, and finally hinge.

2. Request pictures of your damage and get support to say specifically what the damage is.

3. Request your damaged parts back.

I'm private client and would appreciate a dedicated advisor but I'm not willing to pay aum fees, is this possible?

https://preview.redd.it/48yka1qj4aah1.png?width=422&format=png&auto=webp&s=9334e344c23cc0b50e35e133acde09b2c5ffece2

Unfortunately my numerical balance doesn't quite match the graph . . .

I'm trying to figure out if I can use my Cotopaxi allpa 28l as a personal item, it's 19x11x9 but it won't be anywhere near full, I could easily compress it to fit in the sizer - will they let me? Should I try and tie it up so it fits smoothly?