u/Rare_Fisherman_4129

Story Time – June 27, 2026

Yesterday, June 26, my friend and I booked a 1-day free trial at Fitness First Bonifacio High Street. We were excited to try the gym before deciding where to purchase a membership.

At first, everything went smoothly. Ms. Aya and Sir Dowee accommodated us well, gave us a tour of the facilities, and explained the gym’s amenities. After the tour, we were allowed to work out, and overall, we had a good experience using the gym.

However, things changed after we finished our workout.

We were invited to sit down to discuss their membership offers. They presented what they said was a “today only” promo, where the joining fee and admin fees would be waived if we signed up immediately. We appreciated the offer, but we politely explained that we wanted to explore other gyms first before making a decision. As customers, we believe it’s only reasonable to compare our options before committing to a membership. After all, it’s our money and our decision.

Unfortunately, despite repeatedly telling them that we needed time to think, they continued insisting that we sign up on the spot. What made the situation even more uncomfortable was that they were still holding onto our IDs. We ended up sitting there for almost 30 minutes, repeatedly declining the offer while waiting for our IDs to be returned. It honestly felt like we couldn’t leave until we agreed to become members.

No customer should ever feel pressured into making a financial commitment they are not yet ready to make. A free trial should help potential members decide—not make them feel trapped or pressured.

To Ms. Aya and Sir Nino, I hope this serves as constructive feedback. Please treat your prospective clients with respect and allow them the time and space to make their own decisions. If someone says they need to think about it, that decision should be respected. Pushing people to sign up after they’ve already declined creates an uncomfortable experience and leaves a negative impression.

This was disappointing, especially for first-time gym-goers like us. We genuinely wanted to enjoy the experience, but we left feeling pressured instead of welcomed.

Story Time – June 27, 2026

Yesterday, June 26, my friend and I booked a 1-day free trial at Fitness First Bonifacio High Street. We were excited to try the gym before deciding where to purchase a membership.

At first, everything went smoothly. Ms. Aya and Sir Dowee accommodated us well, gave us a tour of the facilities, and explained the gym’s amenities. After the tour, we were allowed to work out, and overall, we had a good experience using the gym.

However, things changed after we finished our workout.

We were invited to sit down to discuss their membership offers. They presented what they said was a “today only” promo, where the joining fee and admin fees would be waived if we signed up immediately. We appreciated the offer, but we politely explained that we wanted to explore other gyms first before making a decision. As customers, we believe it’s only reasonable to compare our options before committing to a membership. After all, it’s our money and our decision.

Unfortunately, despite repeatedly telling them that we needed time to think, they continued insisting that we sign up on the spot. What made the situation even more uncomfortable was that they were still holding onto our IDs. We ended up sitting there for almost 30 minutes, repeatedly declining the offer while waiting for our IDs to be returned. It honestly felt like we couldn’t leave until we agreed to become members.

No customer should ever feel pressured into making a financial commitment they are not yet ready to make. A free trial should help potential members decide—not make them feel trapped or pressured.

To Ms. Aya and Sir Nino, I hope this serves as constructive feedback. Please treat your prospective clients with respect and allow them the time and space to make their own decisions. If someone says they need to think about it, that decision should be respected. Pushing people to sign up after they’ve already declined creates an uncomfortable experience and leaves a negative impression.

This was disappointing, especially for first-time gym-goers like us. We genuinely wanted to enjoy the experience, but we left feeling pressured instead of welcomed.