u/Realisticlyneedhelp

So I bought an almost $500 intel processor i9 14th gen 2 years ago and I’ve been having issues for a long time that I couldn’t figure out. My pc would just randomly crash with no blue screen and every time it would be new errors. I tried everything reseating memory, removing sticks, updating bios, updating all drivers, and even replacing my nvidia graphics card.

Nothing fixed it and then I started reading online the intel 14th gen processors are notorious for these issues and it’s a known issue by intel.

I created a warranty case and this is where it all went to hell. Intel provides a phone number but guess what you can never talk to a person just leave a message.

So I reach out to live chat, guess what they can’t help either ha.

So I open a support case and it goes on days of where they’ll be like what’s your address then come back a full day later saying what’s your credit card address and say they’ll offer rapid replacement.

So days go by and I’m working and have a missed call I immediately call back and the number says “this isn’t monitored”

What an absolute joke so then they don’t even try calling back the next day I have to reach out again and I get the run around again that live chat can’t help but don’t worry the next day they’ll call again but you cannot call them.

My belief is intel is purposely doing this so you give up and they deny your ability to exercise your warranty rights.

I have completely lost faith in intel after this and I have been buying intel products for 25+ years and was always a die hard fan and told everyone intel was the only right choice.

Anyone else notice after the latest updates their Luba 2 will dig itself into the ground and get stuck? I’ve had the same map for 2 years and it’s dry.

It’s crazy how unreliable Mammotion updates are. Also interesting I bought two Luba 2 at the same time and one shows the correct warranty length and the other says expired 🤦.

Please Mammotion offer a trade in program. I’d love to be able to trade in my Luba 2 for a Luba 3.

After 3 weeks being down on my Luba 2 and finally getting it back up and running with a new power supply after having to call in daily and chat and email my second Luba 2 has started showing the same symptoms. Customer service is saying we already replaced the power supply even though I have two separate mowers they can clearly see in my account. Absolutely worst customer service and reliability of a product I’ve ever seen they are only 1 year old. Run run far away from Mammotion.