Entitled Airline Customer is unbelievable
Hey Waffle Gang!
I just listened to an old podcast of Mark's from a couple of years ago. It had a story about an entitled airline customer that was unhappy with the drink options.
Well, I have a doozy for you.
Back in 2021 I worked for one of the two national airlines in Canada. I worked from home but was a sales and service agent. So that meant I took customer service calls, booked flights, canceled flights - the whole thing. If anyone has ever been to Canada in the winter, you know that there's a strong likelihood of a snowstorm somewhere in the country. It just so happened that a nasty snowstorm went through Toronto over Christmas. It was a disaster. People were calling in trying to get different flights than the ones automatically booked, their luggage was lost, was the airline going to reimburse them for the extra night in the hotel...and on and on it went.
And then Mrs. X called in. She was VERY angry that her husband was on a different flight back to their home from Toronto than her and her son. I said that that was weird as the airline works very hard to ensure that everyone on one ticket stays together on a new ticket. So I looked into it. Turns out hubby was originally on a different ticket than wife and son. So, as the airline had no idea they were traveling together, put him on a different (and earlier) flight home. Here is how the conversation went as best as I can remember it:
Mrs. X: I want to be on the same flight as my husband going back home.
Me: I'm sorry that flights booked up and I can't get you on an earlier flight.
Mrs. X: My husband is a very important man in our community and he needs his family to travel with him.
Me: Again, I'm sorry but I can't put you on the same flight as him. It's already booked.
Mrs. X: Well then, kick someone off that flight!
Me: Wh..what?
Mrs. X: You heard me. I got kicked off my flight, I want you to kick someone off my husband's flight so my son and I can travel with him.
Me: I can't do that.
Mrs. X: Yes you can. You kicked me off my flight, you can kick someone else off of his flight. He's VERY important to the community and we have to be with him.
Me: You didn't get kicked off. There was a snowstorm and the flight was canceled.
Mrs. X: It's the same thing! If you won't do it put me through to someone who will!
Me: Ma'am, no one's going to do that for you. You're going to have to go on the flight scheduled for you and your son.
Mrs. X: I'm going to take this further. What's your name? I'm going to report you.
Me: Ok, then.
I wasn't worried about being reported. She was nutcase and no one was going to take her seriously. Besides, it was my last week working for this company so I didn't care.