Miele consider the pole as a consumable part!
Mum had a Miele S5211 for 19 years, it gave up finally in December 2025.
She purchased a new Miele S1 in December, all was fine until last week, when the telescopic pole broke, (it keeps collapsing down on itself and won’t stay up on any setting).
She brought it back to power city where the staff proceeded to laugh at her and tell her that it was a consumable part and she would have to buy a new pole at €87 (nearly half the cost of the original vacuum!)
When she went to the Miele store, the sales lady, when trying to sell her a new vacuum, proceeded to tell her that everything including the pole was included in Miele’s two year parts and labour guarantee!
When she told her what happened, she gave her a number for Miele to call:
We got the following email offering a discount on a new pole!
It has totally put me off buying a new Miele to replace my S5211!