
No cash dispensed, deducted from account, already filed a ticket
Hello!
I am still experiencing some anxiety and disappointment and I don't know what to do.
Nag-withdraw ako from a BPI atm using my Metrobank card pero di lumabas yung pera (10k). Twice ko triny and both receipt said na error and declined.
Tumawag ako agad sa Metrobank and nabigyan naman ako ng ticket. After a week, ito na yung reply nila sakin sa email.
It's my hard-earned money and I don't know what to do next.
May pwede ba ako pag-escalate-an ng issue na to? Wala talagang lumabas na cash and sinasabi nilang nadispense kahit wala naman.
Tatawag ba ako sa BPI din?
Thank you sa sasagot.