u/Responsible-Match418

We accidentally bought too many non refundable tickets to see England vs Mexico watch party at Gibbons pub - the official pub of England (yes, it's an Irish bar).

Sunday 7pm downtown.

We have a central table of 12 of us and around 4-5 tickets spare. I'm trying to drum up friends and colleagues, but some are busy etc etc.

We're all British, between 25-35, even mix of male female (3 men, 4 women so far). We all met on a British group, so started as strangers, and would love to meet new strangers.

The ticket is $43 which includes beer towers, shots and nachos. We went last week and had a great time. I can send pics if you're interested. Obviously you can pay when you see so you know I'm not a weirdo. The ticket cost is the exact cost it would be if you booked 4 tickets. The event is sold out for tables now.

Cheers!! 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿

So I had a bit of a funny experience at a downtown RBC branch recently which I highlight as odd because Scotiabank operated completely differently - it got me thinking about training and support.

Basically, I got two refunds on two credit cards. One was an RBC credit card, the other a Scotiabank credit card. Both around $500 positive balance. I didn't want to spend the money, but just get it back.

I contacted RBC through the online support at different times, being told I could get a cheque, or just spend it, or do a balance transfer (for a fee).

I went to the branch and was told I could only do a balance transfer which would cost me 20% of the amount ($600) plus a balance transfer fee ($5). I asked if a cheque is an option, but apparently not. I got a little annoyed and they agreed to give me the cash (without the 20% charge) and waive the $5 when I next go in.

But the experience was a bit of a mess. I couldn't really get a straight answer and I really think I was just told wrong information. It got me questioning about support and training. The staff didn't seem to consult any manual, or even ask other staff around for advice, or check policy.

When I went to Scotiabank (around 10 mins after this experience), I asked them to do the same thing with my Scotiabank credit card. The employee went straight to his manager and she knew the answer. They explained there would be no fee and were able to transfer immediately (maybe smoother because I have a chequing account with sb - though I do have a savings account with RBC).

The difference between RBC and Scotiabank was light and day. RBC seemed to be relying on guess work, whereas Scotiabank didn't. Is there a fundamental way that RBC go about problem solving? Is this a question of training and support? Or is this just a freak example that could be completely different had I gone to another branch.