Buyer claims they received an empty box, but won’t provide evidence.
Shipped a pair of Oakleys. Buyers created a return request and is stating that the box for the glasses (not the box for shipping) was missing the glasses.
I asked for pictures so I could have something for a police report or mail fraud claim with USPS, and buyer responds that eBay asked them to stop communicating.
I called eBay, and eBay said they hadn’t spoken to or instructed the buyer to do anything.
Anyone encounter this? What steps should I take?