My boss gave me a shopee link to order Samsung phones for work. Seller sent me fake ones. I returned the items and seller already received them but still no refund???

For context, my boss made me order Samsung phones months ago from a Samsung authorized store and those went well. Now, he tasked me to order another pair but since previous store ran out of stock, he went with another link. The reviews seemed fine so I also went with it and ordered them.

When it arrived, the phones were obviously fake so I returned them on the spot (fortunately kuya rider didn't leave yet) and is still now waiting for the refund, to no avail.

I tried to contact the Customer support but it only gave me generated AI slop answers. The so-called 'agent' replied that if after 2 days after the validation period passed and they still haven't validated anything, the amount would be automatically refunded.

I also tried to contact the seller themselves but they insisted that the phones are original and that shopee handles the reimbursement issues.

Now it's August 13 and there's STILL NO ACTION. How do I reach Shopee's human support that can actually help me please? Or has anything similar happened to any of you? I really need help with this. It's just not the money's on the line but my boss' trust too.

u/RndomChicc_00 — 7 days ago

Any more good proxies out there? I use Kimi 2.6, DS R1 0528, GLM 4.7

I don't have complaints with them, I just want to explore more. I'm subbed on Nanogpt, if that helps.

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u/RndomChicc_00 — 2 months ago