My crapy experience with MOVA
I bought a p50 ultra whatever the name is on amazon in april, may 20th the robot starts making a very loud noise and I called mova, they sent me a label to send it to them and they received my unit "fixed it" and sent it back.
Welp my issue was with the motor, what they sent me, could not even find the dock station, the sensors were all dead. I called them and told me since it was their fucked up I could A. send the unit again for another repair or B. get a refurbished and I went with B. to avoid any back and forth. Boy was I wrong, they sent me a very used unit that smelled, my dog was parked in front of that vacuum smelling it, it came with the el cheapo rubber brush not the tricut and it was in very rough shape, scratches everywhere underneath the box where the vacuum came had a dent on top. So I called them and told them this would be the 3rd repair, making it a lemon, I want either a new unit or my original unit. They agreed to replace it with a new one and in the email they go like "we are doing you a solid, please do not divulge this" BITCH you sold me a fucking lemon!
So 1 week later after they received the refurbished unit already, I still do not have my vacuum and it has been a month already since I sent it first for repairs.
I do not want to deal with this shody company anymore, I have the emails and everything if amazon does not reimburse my money, my bank will.
Just get a normal Dyson and do the cleaning yourself, you save the headache and do your cardio