Why was my Character Boost refund denied for a “recent penalty” when my account has no restrictions?
I recently submitted a refund request for an unused Level 58 Character Boost, and Blizzard denied it because “a penalty was applied to this account too recently.”
For some context, my game is fully playable. I have no active account restrictions, and I’ve been playing normally without any issues.
I originally bought one Level 58 boost and used it. After leveling that character, I thought it would be fun to make another one, so I purchased a second boost. Almost immediately after buying it, I realized I didn’t actually want another character, so I submitted a refund request without using the boost.
That’s when I was told the refund couldn’t be processed because “a penalty was applied to this account too recently.”
I’m not trying to argue the refund policy itself. I’m just trying to understand how it works.
My questions are:
If an account isn’t eligible for a refund because of a previous penalty, why is it still allowed to purchase a Character Boost without any warning? It seems like Blizzard already knows the refund won’t be approved before the purchase is made.
Is there any way to see what the previous penalty was actually for? My Account Restrictions page doesn’t seem to provide any details, and I don’t remember ever being notified about it while I was actively playing.
Does anyone know how long after a previous penalty an account becomes eligible for refunds again? The Game Master only said the penalty was applied “too recently” but didn’t provide any timeframe.
Has anyone else experienced this or received an explanation from Blizzard?