

MAA denied my ESA application
I’m looking for advice from anyone familiar with the Fair Housing Act, ESAs, or MAA apartments.
I submitted documentation from my therapist requesting an accommodation for my ESA and a waiver of the pet fees. This is a therapist I’ve worked with consistently for 4 years.
This is NOT someone I found online for a one-time ESA letter. I’ve also never had an issue having these fees waived at previous apartments.
I completely understand the purpose of stricter documentation requirements is to prevent people from getting generic ESA letters online just to avoid pet fees. That’s not my situation, which is why I’m confused by MAA’s response.
My therapist feels that some of MAA’s wording is essentially semantics/a trap, particularly their statement that “paying the fees does not hinder my ability to use and enjoy the space.” They are using that reasoning to deny the accommodation.
I also understand that there were changes to HUD/Fair Housing guidance in** **May 2026, so I’m trying to make sure I’m not relying on outdated information.
I’ll attach the documentation my therapist submitted and MAA’s response. Is this a legitimate basis for denying an ESA accommodation, or is MAA essentially using the wording of its questions to create a reason to deny it? I’d especially appreciate input from anyone familiar with the current 2026 HUD/FHA rules or MAA’s process.