Billing last minute rescheduling as a less than 24 hour cancellation
Was just made aware that we are not allowed to bill if someone reschedules an appointment 2 minutes before it starts. It has always allowed me to do this until yesterday. Is this a new update? I think that's actually insane. There's a student that does this with nearly every other session and it is such a waste of time. How can they expect us to give 1 hour of free labor when we cancel last minute, but they can't pay us for 1/2 of our time when someone does it to us?