u/Seito46

Hey everyone, need some advice.

Here’s what happened:

- I signed up using a friend’s referral, but I didn’t see the promo show up on my account initially. ( I did use the link and I am on his referral list, this is also my first time doing deliveries)

- So I contacted Uber support to confirm if I was actually eligible

- Support confirmed that I was on the referral promo: 100 trips = $1450 USD (my earnings does not exceed that amount)

Based on that confirmation, I went ahead and completed all 100 trips.

After finishing:

- Messaged support → told to wait 24 hours

- Followed up → told to wait another 24 hours

- 72+ hours later → still nothing, so I called support

On the call:

- They now say they can’t see the referral link on my account

- Told me my friend (who referred me) needs to call

- My friend already called before and was told I need to call instead

- I even offered to provide my friend’s info so they can cross-reference, but they refused due to “privacy”

At this point it’s just a loop and a complete runaround — they keep bouncing both of us back and forth with no real resolution.

So basically:

They confirmed I had the promo → I completed the requirement → now they’re saying they can’t verify it and won’t pay.

Has anyone dealt with something like this before?

Is there a way to escalate this or actually force a proper review?

Any advice would help.