u/Separate_Fig9696

After a couple weeks of back and forth with Mammotion they accepted my mower for warranty repair. (Luba 2awd 3000h). It’s been several weeks and was promised that i would get an update. This has now gone without one. I was eventually offered a replacement (Luba 2 5000h) and I agreed. However once I said yes then it was no longer available and then was offered one that’s not compatible with my lawn as it was a different cutting height. When I asked if I could pay the difference and just get a Luba 3 since I just want a mower back that works or a refurbished one that met the same specs and tired of paying lawn care service as it’s getting expensive. I now received an email that essentially states they can’t find my order number but are willing to offer a fixed price refurbished one or a discount on a 3. Very confusing so a warranty repair is accepted, offered a refurbished one I agreed, then it’s gone, and now I have to pay for a refurb when they already agreed to send me one. What is going on with your customer service it’s a nightmare

Got an email stating Facebook class action successful in payout, yet never received one and nor do I remember how I selected payout. My fear is I’ve moved twice in the last two years and changed banks so not even sure how to rectify this all. I can’t find a contact email anywhere in the generic no reply email they sent

Not really sure where to go or what to do at this point. I’ve engaged online chat several times and after four separate attempts and the reps claiming no one logged all previous calls/chats I was able to get someone to yesterday. I have a Luba 2 awd3000h. I’ve been having an error 1028 to the point it doesn’t function well, I updated the firmware as one rep said and it’s even worse now and does its own thing when it’s not showing error but drives erratic, doesn’t stay on course and randomly just pauses. I’ve ensured wheels are clean around axles, grass isn’t wet or has dew. Reset and even repowed the device. Removed key etc to no avail. I can’t find the invoice but sent pics that’s it’s still in warranty, provided the original shipping label and even the pics of the box it came in and am not getting anywhere. Was given case #L208168. Robot number is Luba-VS58BT4J.. logs uploaded as well (update: for those who also asked the business that sold it dissolved a year ago and no longer is available to contact for an invoice). I’ve done all I can and pray one of the reps from Mammotion chime in.

Not sure if anyone knows this answer, but If your 100 p/t and go through a divorce would the 10% penalty be waived under the retirement plan provision of the irs if I take it out to pay out the spouse so I can keep the house.