Is the Android app just broken right now?
I’m an Apple user and have no problems. Trying to set up a system for my dad and he uses Android. I got him a few Outdoor 4 cameras and a few mini 2k’s along with the newest doorbell(not 2k). I decided to get him the Sync XR module just because it’s newer than the sync module 2 that I use and 1 location I might put a camera would probably use the XR option.
Everything is brand new. WiFi is a new modem/router and has been flawless for the month he’s had it. Batteries for outdoor cameras are new and I even plugged the cameras into a usb cable just to make sure it wasn’t a power issue.
Here’s the problems: The cameras will simply NOT be found by the app when scanning the QR or manually doing the S#. The app just keeps telling me it can’t find them despite literally sitting on top of the XR module 🤣
I reset the modem, unplugged the XR, restarted his phone, reinstalled the app, logged in and out….. I’ve done every one of these multiple times and the BEST I got was actually being able to install a regular Indoor Mini I previously had on my system and gave to him when I upgraded it. And even getting that camera to be seen took like 7-8 tries.
Everything I’ve done and all the problems I am having all point to the app being the issue. While at his house trying to get everything going I accessed my cameras just fine from my iPhone. This tells me it’s got to be the Android app ???