Cancelled flight, Easyjet refusing compensation
Hi all,
I had my Easyjet flight cancelled from Porto to Manchester and was seeking compensation. However it was refused with the explanation below. It was a 20:50 flight and there were flights running in the airport after this time so surely not an airport wide problem. I recall seeing another Easyjet flight to Bristol being cancelled that night but actually I managed to get a ticket to a Ryanair flight at 20:30 the same day and fly to my destination even earlier. The cancellation was announced around 3 hours before the flight. Any idea how I can push back on this please? Their response was sent from a noreply email address and no further place I can see for complaints either.
Thanks,
> To further explain what happened on the day; one of our supplier at the airport was unable to complete the required tasks within a reasonable time for us to operate your flight safely. Ultimately and in the case of this flight, the delays pushed our crew into their maximum legal operating hours. There are strict industry wide rules on the number of hours our crew are allowed to work. To protect the safety of our customers and crew, these hours cannot be exceeded. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation to your flight was a direct result of Supplier issues.