u/Sneaky_Alpha

I had purchased a Logitech G515 TKL Keyboard (My 12th Logitech product in the last 3 years) in October, 2025. So, when it arrived one of the hinges of the footstand was malfunctioning. It was making a creaky sound while using and suddenly one fine day the hinge broke off (within the first month of usage).

But I decided to keep it as the keyboard was working fine and I barely use the keyboard footstand. Fast forward to yesterday, the enter button started malfunctioning. There is some weird click issue and the button would sometimes stay pressed. Also the tactile feedback on the key just went away. So obviously I raised a warranty claim because of the malfunctioning Enter key button but the Logitech authorised 3rd party service centre right away denied the warranty stating that hinge was broken, so warranty is void.

They are rejecting a claim for an unrelated physical defect (broken footstand hinge) when my actual issue is a key malfunction (Enter key). Is this right and can I escalate this to Consumer Court? I tried Logitech India mail support but they are saying the same.

My Ticket Number is 17160434. If I had information that the support is so bad for Logitech India, I would have never paid such a premium for so many Logitech products I had stacked in the last few years. There are other brands who offer similar quality except the brand name. It is utterly disgusting 😭.