Customers holding up the line because they can’t take ‘no’ for an answer
This happened at Ulta Beauty today.
I don’t work there, just a customer making an observation about another customer who doesn’t respect anyone else’s time and creates a headache for the poor worker behind the counter.
There was only one person working and I was next in line. But, the lady in front of me didn’t want a specific item anymore and was trying to return it, or exchange it (I couldn’t hear exactly what she was trying to do), and all I could hear was a back and forth tennis match between the retail worker saying “we can’t exchange it in-store today because we don’t have that item in stock, but what we can do is order it for you online” and the lady going “but can’t you xyz”
I don’t know if the lady was expecting the item she wanted to magically materialize into the store but she sure was set on not getting her exchanged item online.
This went on and on for minutes until another clerk opened her register and by the time I made my transaction and left the store she was still arguing with the first employee.
Who knows how long this went on for?
I don’t know why customers think retail workers have it in their power to change the rules and regulations in place.. maybe it’s because they’ve never worked a day of customer service in their lives?
Anyway, the line behind me is piling up and people are starting to snake their way around the store and I just wanted to tell the lady that she just needs to accept and move on.
Like people are sooo inconsiderate ugh