Lack of Support
I'm pretty disappointed with Simplisafe's technical support. Correction - Very disappointed. I called tech support because I can't get my door and window sensors to stop making noise (two-toned beep) every time I open one of the windows or doors. I tried every suggestion I could find, then called for help.
The tier 1 support did what they could (which I'd already done), then punted to their tier 2 technicians. I was told I would receive a call within 30 minutes. I didn't. I did get an email from a tech asking when a good time to call was. I answered, and have heard nothing since, despite two follow up emails and an online chat.
Would someone from Simplisafe like to explain that?