FedEx Customer Service is Useless
I placed an order online last week for an item that cost approximately $900 after shipping. Selected the delivery option that would guarantee delivery by 7/6/26. Wasn’t expecting a severe storm/tornado to rip through my area on Sunday 7/5/26.
Luckily I have power while 30,000 others do not. But I don’t have internet and i use ring cameras as well as a ring doorbell. I was home all day today and because I don’t have internet, when FedEx arrived at my house and rang the doorbell, I never got the notification and it never rang through my house.
45 minutes after the delivery attempt, I received a text message and went to the front door to discover a door tag that an attempt was made and a signature is required for delivery and my item cannot be redirected to a local fedex office for pickup.
I called customer service and the young lady said she will put in a request for the driver to attempt another delivery before 4pm today. 4pm came and gone and the driver never came. I called customer service again and they assured me by 5pm the driver would attempt again. 5pm came and gone no delivery.
I called customer service a third time and explained to them that today was the only day I had off to be home to accept delivery and pleaded with them to help me to no avail. I even contacted the shipper and asked them for help and they couldn’t. I called FedEx a 4th time and the customer service rep got under my skin and I lost it. I was nice 3 times and on the 4th time my emotions got the better of me.
So now FedEx will make 2 more attempts knowing full well I will not be home and after 3 failed attempts will return my $900 item. Luckily I’ll be refunded by the merchant but it’s very frustrating that FedEx is holding a $900 item hostage and won’t help me out. I’m single and live alone. I don’t talk to my neighbors much let alone trust them to sign for such an expensive purchase.