u/SuccessfulLime2641

1. Get asked to maintain users and devices on Intune

2. Aside from your work tenant, create a personal test tenant and log into that tenant.

3. Attempt to look at Devices -> Compliance. A toast will pop up saying 'Something went wrong,' but it won't tell you what.

4. Submit an internal ticket saying that 'Intune is not working right now. I have reached out to Microsoft.'

5. Play off the human error aspect of it being Monday, or Tuesday, etc. and it won't re-occur.

I work as a system administrator. Part of my responsibilities involve IT Support.

During a support call with an end user on the line, my supervisor said to me, "You don’t have to get defensive."

I felt this was unprofessional because it was a personal/tone correction in front of the user rather than feedback given privately afterward.

There have been prior communication issues privately, so I sent a short factual email to my supervisor and CC'd HR. I said I'm fine with feedback or correction, but I'd prefer comments about tone or demeanor be handled privately instead of during user-facing support calls.

I did not ask HR for discipline. I mainly wanted the incident documented and wanted to set a professional boundary.

Did I handle this reasonably? What should I do next if my supervisor reacts badly?

I shit you not fellas in another episode of Moronic Mondays: EP 5.

I got a call from my super with a screenshot of the CA policy preventing the user from registering an MFA method outside the network. I explained that's a policy we have. The super was fine with that but couldn't understand what was going on.

I called the user and then asked what the hell they were doing. They were trying to open an encrypted email, which required authentication with the two-digit code. Fine.

Instead, they were trying to add an account to their authenticator. However, that's done in onboarding, or when you get a new phone.

Well, I had to dance around questioning like an FBI Investigator. I found out the user didn't get prompts to their phone. They had also been using WHfB to authenticate.

I finally asked, "Did you get a new phone?" And they said "Yes."

I'm having a peaceful time enjoying a philosophical battle with the ChatGPT when I hear a resounding yet identifiable knock on my door.

Battle mode engaged. "Come in."

User: "I TRIED SCANNING THE DOCUMENT AND NOW ITS NOT WORKING BECAUSE *YOU*...

Now ladies and gents, this user has a bad reputation and history for crying wolf, diving on a soccer field and being a colossal waste of time, space and peace. They're a good compliant cog so they're still around, but when they act that *I'm* the problem and they say the word "You" as the biggest hint (given the context), it's pretty easy to respond.

So the user continues, "YOU CHANGED THE CONFIGURATION AND NOW I CANNOT EVEN FIND MYSELF ON THE SCANNER."

User, you need to find God. I play unawares and say "Oh no! That's drastic and terrible!" In the same loud and enraged tone that the user said so the whole office hears me. IDGAF.

I was about to walk to the MFP with the user when it instantly occurred I could check the logs before doing so. And lo and behold they sent the document to the wrong place.

Imagine my reaction. I asked "Please walk me through the process again." They said "Oh I sent it to the wrong place" and I literally walked away from the user half-sentence. They keep staring me down in the hallways.

When someone requests onboarding and you literally take it one step at a day because the following day you get notified that they won't be hiring the candidate, so you only have to undo one or two changes.

Hi All,

Just got an interview to prepare for 3 weeks from now...last week. So I immediately asked if they offered relocation and interview reimbursement.

They didn't respond for a whole 5 days so I followed up again and they flat out said no to interview reimbursement, when my expectations based on what I've seen so far meant that they would pay for the interview. And how lots of redditors commented that they wouldnt ever pay to fly out for an interview.

I also got offered $30 in the NoVA area when I asked to clarify the pay band which is below my floor. Is this negotiable at all? I'm going to have to decline after a week of preparing for technical questions and discussing my STAR Stories with the Leadership Principles...

I mean, I have work to do, I'm just not doing it because the systems are doing it for me: Breaking themselves.

On the other hand I think about jobs where I'd be doing real work such as at a hardware and components warehouse (if it paid well, obviously) and don't know if I'd really be better off.

What do you guys think?

You read that right. I told my supervisor that users kept walking up to me and needed to submit a ticket. I told the super as well that i have kindly reminded users in written and verbal fashion to please submit a ticket "when they get a chance."

Today after a long weekend I found an email in my inbox saying that immediately, help desk is suspended and to come to either them or myself for immediate and attentive resolution of issues.

This is the same super which I had multiple meetings with in my second quarter of working here about the importance of a help desk system. I have been aggressively applying to roles since motherloving March, have gotten many interviews but no one's committing since I keep asking for a normal sub-6-figure salary but theres always someone around the corner wanting less. I literally told an interviewer to please ask the head for $10k more because I cannot work security for a tier 2 help desk salary. And literally so many postings are up about doing engaged work at half the salary. I'm really stuck in between a rock and a hard place boyos.

Couldn't grant the right roles and permissions they needed in time so said f- it and created an All access pass to Disney World. Just checked all permissions and forgot about the custom roles that covered 99.9% of what they needed so that one of their scripts won't complain. Whatever.