u/SuccessfulLime2641

Enjoying a stress-free morning after PR'ing at the gym and listening to Soundgarden - Fell on Black Days after a ghosted breakup. Whatever.

Today, I overhear that a user sees printer toner hit zero. Normally I intervene but this user has a history of going rogue and thinking she's the IT department.

So I observe. First, she asks another user what to do. These users are buddy-buddy and that user doesn't like IT either... Mainly because she's failed the phishing tests and even compromised her own account once.

That other user says ask a third user. Now this third user is close to IT and respects processes so it's not good she's getting dragged into this now.

Still, somehow at no point in this chain does anyone think maybe we should ask the fucking sysadmin who manages the printer.

i walk over and find them opening up a multi thousand dollar printer trying to figure out the toner themselves.

Toner is now on the floor.

guess who gets to clean it up

...

me

And the best part is I let the toner run down to zero on purpose because that shit is expensive and zero on the display does not mean the cartridge has suddenly become an empty plastic tube FFS.

So now instead of simply letting me manage the toner inventory I get to stop what I'm doing, which means Soundgarden is paused. Not good.

I have to sternly at maximum tolerable yelling since HR was on the floor, why we do not perform amateur surgery on the office printer...clean toner off the floor...talk to HR...and send a company wide email explaining that IT equipment should perhaps, just maybe because orgs commonly employ this practice...be handled by IT.

Apparently my newest responsibility is protecting the printer from the users.

Sorry, Soundgarden.

Lol wtf? I've been a native Floridian for 30 plus years and never seen this crap. Secondly, walking on a parking lot is the same as being baked alive. Are we cooked? Sincerely, a very concerned Floridian.

Just found out while trying to use my Microsoft voucher. They have now replaced it with AB-620 or some shit, agent AI builder.

I studied my fucking ass off for three months only to be told this credentials is being retired in October with short notice

What the fuck man?

When we made the simulated phishing campaigns about account access, we finally caught a user.

The trick is to not make the bait too obvious, like if it's about free money, or download a file. That was so last year. I also had to create my own payload with an internal email... One so boring, and none other can top that besides "No Reply".

Make your phishing emails as boring as possible. No reply talking about an account access change is as unpredictable as it gets. It truly reveals who's insecure in the org.

Being a competent sysadmin is impossible nowadays without AI... Someone's gotta do the documenting or improvements would never get done due to the positive feedback loop of "more improvements, more documentation."

- External law firm sends a 24MB PDF that becomes 31MB after encoding.

- NDR is sent after the resolution of the matter saying: This attachment is 31MB. The maximum allowed is 30MB.

- Sender reports that the attachment disappeared, asks our IT what went wrong, then proceeds to send the NDR that literally says the above. This is an external law firm that reads hundreds of thousands of words a day...

Someone explain the rationale of having MFA already on it before adding a key...completely defeating the purpose of a break glass account.

User A cannot get into Adobe. There were licensing changes so they have to sign out and back in. I sent a company-wide email last week about this. I ask the user to sign out and back in.

User: "I already did." I ask them to click on their profile icon which they have difficulty finding. They then click on the gray sign out button, and a new pop-up appears.

"Should I click the blue 'Sign Out' button?"

User B cannot get into the server. They clicked the VM shortcut and get "The path is invalid." VPN says connected for four hours. I click the same VM shortcut again. It opens.

The first error was just a leftover pop-up.

What the fuck Microsoft?

Now my org got a new game called "Office Politics" and I'm a complete noob to it. So far I've leveled up working at the paper refilling station. These nice employees that make me look busy to management call it a printer. I'm looking forward to achieving the "Guardian" Task which is to rescue three users from imaginary problems today.

"Ms. P then reportedly looked through Cranmer's phone and found a 14-second video in Snapchat's Memories storage that showed a person, believed to be Cranmer, acting inappropriately with a child."

Wow, WTF? Strong forensics skills. The whole story is puzzling so I'm beginning from this paragraph.

What do you guys like to do while waiting for time consuming activities to finish?

While an update is stuck at 74% I will go ahead and play PUBG or some other short competition to pass the time, or philosophize with ChatGPT about the state and direction of the universe.

What do you guys like to do?

So one of our business partners decided to go with a data processor instead of doing it themselves.

Well they were uploading super heavy images instead of the regular compressed versions we received via email.

I put in a complaint to the partner for the data processor to get their shit together.

After the data processor investigated, they kindly told us they only do the processing, they don't modify the files after that.

Then we discovered that the partner was undercutting us by making us do the processing ourselves... As such the partner fired the data processor to save face and I'm not sure how I feel.

1. Get asked to maintain users and devices on Intune

2. Aside from your work tenant, create a personal test tenant and log into that tenant.

3. Attempt to look at Devices -> Compliance. A toast will pop up saying 'Something went wrong,' but it won't tell you what.

4. Submit an internal ticket saying that 'Intune is not working right now. I have reached out to Microsoft.'

5. Play off the human error aspect of it being Monday, or Tuesday, etc. and it won't re-occur.

I work as a system administrator. Part of my responsibilities involve IT Support.

During a support call with an end user on the line, my supervisor said to me, "You don’t have to get defensive."

I felt this was unprofessional because it was a personal/tone correction in front of the user rather than feedback given privately afterward.

There have been prior communication issues privately, so I sent a short factual email to my supervisor and CC'd HR. I said I'm fine with feedback or correction, but I'd prefer comments about tone or demeanor be handled privately instead of during user-facing support calls.

I did not ask HR for discipline. I mainly wanted the incident documented and wanted to set a professional boundary.

Did I handle this reasonably? What should I do next if my supervisor reacts badly?