MY EXPERIENCE WITH THE BRAND RUMORS.IN — ₹2,957 ORDER, 2 WEEKS OF DELAYS & NO REFUND.
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I’m posting this because I genuinely wish I had known about this kind of customer service before placing my order.
I placed an order with RUMORS.IN worth ₹2,957. It has now been two weeks, and I still haven't received proper tracking or my order. Initially, I was patient. I completely understand that businesses can face genuine problems. I wasn't expecting everything to magically arrive overnight.
But this is what happened after that. I kept contacting them asking for an update on my order and tracking details. Instead of getting a clear answer, I was given different explanations and repeatedly asked to wait. At one point, I was told that they couldn't dispatch parcels because roads in Delhi NCR were blocked due to Kanwar and that parcels were on hold because of Shivratri. I was told the parcels had been processed from their end. Fine. I waited.
But the tracking still didn't come.
I contacted them again and again asking a very basic question: Where is my order and where is the tracking information? I was repeatedly told that I'd receive updates, including being told that I would get an update by a particular time. I waited, and the promised update didn't come. Eventually, after nearly two weeks of this, I told them that I had had enough and that I wanted my money back.
Instead of simply processing the refund or giving me a clear resolution, I was told things like : “Bhai please rukjao.”
“Thoda sa patience rakhlo aap bas.” “I am not going away with your money.” I understand that they may genuinely have been facing problems. But at this point, I had already been patient for two weeks. I specifically asked for a date because I didn't want another vague “please wait.”
I was then told that I would get the order the following week, and that if it didn't happen, they would refund me.But the situation got worse. When I said I wanted my money back and that I would take legal action if necessary, their response was: “Okay go ahead.” “Sue me.” “Go legal.”
To be completely fair, I was the one who said I would sue/take legal action first. Their response was telling me to go ahead and “sue” them and “go legal.” I'm mentioning this exactly as it happened because I don't want to misrepresent the conversation. Then I was asked to delete my comments and was told that otherwise they would restrict my account. I was also told to communicate through email instead. At this point, I wasn't asking for anything unreasonable. I had paid ₹2,957. I wanted either the product I paid for, with proper tracking and a clear delivery date, or my money back.
And when I asked for refund again, I was told: “I don't have refund policy.” “Only store credit.”
So after waiting two weeks for an order I had already paid for, my option was apparently to take store credit instead of getting my money back. This is why I'm posting this. I'm not saying that businesses can never have courier problems, inventory problems, weather problems, or delays.
Problems happen. What I have a problem with is the way this was handled: repeated delays, unclear timelines, promised updates that didn't come when promised, having to repeatedly chase the brand for basic information, and then being told to delete comments when I raised my concerns.
I have screenshots of the conversations, the payment, the requests for tracking, the refund discussion, the comments about restricting my account, and the conversation about taking legal action. ₹2,957 isn't just a number. It's money I paid expecting to receive something in return. After two weeks of this, I don't want another “please wait,” another vague timeline, or another explanation.
After everything that has happened, I personally consider RUMORS.IN a brand I would not trust with my money. Two weeks, ₹2,957 paid upfront, no proper tracking, repeated delays and explanations, no refund offered, and being told to delete comments instead of simply resolving the issue.
Whether you call this poor customer service or something else, I would strongly recommend people think twice before ordering from them. Personally, I would not buy from RUMORS.IN again, and I do not think risking your hard-earned money is worth it.