
Autocatcher plus+ issue with reconnecting & tracking sleep
I have had my autocatcher for the past 2 years, always on the same account. However, my main phone broke yesterday (wouldn’t turn on), so i’ve had to get a replacement phone in the meantime. I have signed into my main account on this phone & connected the auto catcher to it via factory reset.
Now, whenever I connect my auto catcher, it shows the below pop up every time. I cannot access my phone as it’s broken obviously. It was also only ever on this account. It is quite annoying as it’s every time, and it disconnects after a while too.
As well as this, when I hold the go plus to track sleep before going to bed, it flashes red instead of blue and does not track anything.
does anyone know what the solution/ reason for these 2 issues are? I would appreciate some help as I really have no idea. Thank you.
edit: I fixed the sleep tracking issue by placing it on a flat surface, which was my mistake as I forgot. However the reconnection issue is still present