Buyer Refused Delivery. Please Help Me Do The Right Thing
So, a buyer purchased an item from me and after I had shipped it I got panicked message from him saying he had the wrong address on file and wanted to cancel the order so he could repurchase with the correct address. I would have been happy to do that if it hadn't already been shipped. The only recommendation I had for him, since it was shipped in an envelope, was to file a change of address form. He ended up refusing delivery and I got the package back, un tampered with. I would like to either offer him a refund minus costs, or if there's a legit way to do it, have him pay for shipping again and I can resend it. But, I believe to do this it has to be outside of ebay's domain. Would I just give my Venmo info?