u/ThatGuyJack871

Hey fam!

So, I hit my weight loss goal of 60 lbs back in March (hold for applause), and moved from the “lose weight” dosage to the “maintain weight” dosage. As someone who’s yo-yoed with weight fluctuations my entire life, I had some serious fears that I would end up gaining it all back.

At first, after going on the lower dosage, my cravings did come back, and I found myself backsliding into old habits—grabbing ice cream and candy here and there when I could. Of course, I immediately thought this was the beginning of the end, and that I’d have to take my larger pants back out of storage.

BUT, I’m happy to report that’s not the case. It’s been almost 3 months since I moved to the lower dosage, and I’m still at the weight I want to be—even with the occasional ice cream and/or candy.

I guess the TLDR of this is: Don’t panic! The maintenance dosage works!

Hey fam! I had minor surgery this week. Usually you just need to fast the day of the surgery but I learned if you’re on a GLP-1, you have to fast the whole day before surgery! Stinks! Just a friendly PSA for ya.

New Paltz resident here trapped with this horrible company.

Sorry about the rant

Yesterday morning I woke up with no internet. I checked the app, and it said there was an outage in my area due to maintenance/updates. Annoying, but outages happen. I work from home and have an 8-week-old baby, so I can’t just go to a coffee shop to work, but I trusted what they were telling me.

That outage message stayed up all day until around 5 PM, when the app said service had been restored.

Except I still had no internet.

So I called.

Now suddenly, there’s “no outage” in my area, and they have no idea why my internet isn’t working. The soonest they can get a tech out would beThursday.

I explained that if I had known earlier this was an issue specific to my equipment, I would have called right away, but I trusted their outage message. The rep said they’d escalate it, contact dispatch, and call me back within 30 minutes.

They never called back.

After an hour, I called again. Explained everything again. Missing work, newborn at home, the fact that their messaging is what put me in this situation in the first place.

I got transferred, repeated the whole story, and got the same scripted response:

“Unfortunately all technicians are booked. Thursday is the earliest.”

I asked if I could speak directly with dispatch. Nope “they only communicate via chat.”

I asked for a manager. Response: “I can try to email my manager, but it would take 24 hours to hear back.” (said with a chuckle, by the way.)

No urgency. No accountability. Barely even an apology.

Just a passive “there’s nothing we can do.”

That’s the part that gets me. Not the outage. Not even the delay. It’s the complete lack of ownership when their system misled me into waiting all day instead of addressing the problem earlier.

They know they have a monopoly in my area. They know I don’t have another option. And they act like it.

I ended the call with, “Great, I guess I’ll just go f**k myself then. Thanks for nothing,” and hung up. Not my proudest moment, but honestly, what else is there to say at that point?

TL;DR:

Spectrum told me there was a general outage when it was actually my issue

I trusted them and lost a full day I could’ve used to fix it

Now I’m without internet for 2.5+ days

I’m missing at least 2 days of work

I have an 8-week-old, so relocating isn’t an option

Their response was basically: “deal with it”

I made the mistake of trusting them to make things right, and instead they just left me stranded.

Absolute garbage company.

I’ve worked in customer success/account mgmt world for years. Both as an individual contributor and in leadership. I understand how things work behind the scenes and I’m not someone who flies off the handle over minor inconveniences.

But this situation is entirely on Spectrum, and their response has been unbelievably bad.

Yesterday morning I woke up with no internet. I checked the app, and it said there was an outage in my area due to maintenance/updates. Annoying, but outages happen. I work from home and have an 8-week-old baby, so I can’t just go to a coffee shop to work, but I trusted what they were telling me.

That outage message stayed up all day until around 5 PM, when the app said service had been restored.

Except I still had no internet.

So I called.

Now suddenly, there’s “no outage” in my area, and they have no idea why my internet isn’t working. The soonest they can get a tech out would beThursday.

I explained that if I had known earlier this was an issue specific to my equipment, I would have called right away, but I trusted their outage message. The rep said they’d escalate it, contact dispatch, and call me back within 30 minutes.

They never called back.

After an hour, I called again. Explained everything again. Missing work, newborn at home, the fact that their messaging is what put me in this situation in the first place.

I got transferred, repeated the whole story, and got the same scripted response:

“Unfortunately all technicians are booked. Thursday is the earliest.”

I asked if I could speak directly with dispatch. Nope “they only communicate via chat.”

I asked for a manager. Response: “I can try to email my manager, but it would take 24 hours to hear back.” (said with a chuckle, by the way.)

No urgency. No accountability. Barely even an apology.

Just a passive “there’s nothing we can do.”

That’s the part that gets me. Not the outage. Not even the delay. It’s the complete lack of ownership when their system misled me into waiting all day instead of addressing the problem earlier.

They know they have a monopoly in my area. They know I don’t have another option. And they act like it.

I ended the call with, “Great, I guess I’ll just go f**k myself then. Thanks for nothing,” and hung up. Not my proudest moment, but honestly, what else is there to say at that point?

TL;DR:

Spectrum told me there was a general outage when it was actually my issue

I trusted them and lost a full day I could’ve used to fix it

Now I’m without internet for 2.5+ days

I’m missing at least 2 days of work

I have an 8-week-old, so relocating isn’t an option

Their response was basically: “deal with it”

I made the mistake of trusting them to make things right, and instead they just left me stranded.

Absolute garbage company.