What delivery/courier service actually respects "Fragile" items in Pakistan? (Trax broke 7/10 parcels!
Hey everyone, looking for advice from fellow Pakistani e-commerce sellers or buyers who regularly deal with fragile items.
We run an online store selling fragile items and our current shipping situation is becoming a nightmare. Despite putting immense effort into our packaging—custom fit-to-shape thermocol/styrofoam, multiple layers of bubble wrap, heavy-duty cardboard boxes, and bright "FRAGILE" stickers—our parcels are still reaching customers completely smashed.
Here is our experience so far:
- Trax: Absolutely terrible experience. They managed to break 7 out of 10 parcels despite being packed as described above. To make matters worse, they refused to issue any damage refunds. Their official argument was that they would "look at warehouse CCTV footage to identify if the package broke inside the warehouse." If it didn't break on camera in their warehouse, they won't take responsibility—which is completely nuts considering most damage happens during transit/handling!
- Dot Logistics: Marginally better than Trax, but we are still getting unacceptable rates of breakage.
It feels like courier handlers in Pakistan just throw or drop boxes around regardless of fragile warnings.
For those running e-commerce businesses dealing with glassware, ceramics, decor, or electronics:
- Which courier/logistics service has worked best for you in terms of low breakage rates? (PostEx, CallCourier, TCS, Leopard, Rider, etc.?)
- Is there any courier that actually honours damage claims or offers proper transit insurance for fragile goods?
- Any specific packaging tricks that finally solved this issue for you?
Would appreciate any recommendations or shared experiences. Thanks!