u/The505Electrician

Can somebody explain why it's taken a week now to do a simple phone number transfer from CenturyLink residential plan that's been canceled to T-Mobile?

T-Mobile is requesting a pin of some sort for the number that is still available, and CenturyLink is telling us and them after hours and hours on the phone with both parties that there's no such thing as a transfer pin? Can anybody put some insight on what this transfer pin would be and is there one in the first place? I really need this phone line working as I'm an Electrical contractor that primarily does service work. I don't know how much business has already been lost in the past week due to CenturyLink not getting T-Mobile what they need.

Maybe someone can put me in the right direction possibly?

Edit: it has now been almost 3 weeks since we have not had our number working. I have hundreds of business cards with only this number on them. We are missing so much work that it's become unbelievable. I'm almost ready to talk to an attorney to see if there's anything I can do about getting my losses back.