Rant about Canada Life
Has anyone else had any experiences getting prior authorizations on CGRP medications from Canada Life. I had my doc fill out the form, they denied it saying I need to try and fail, intolerant of or contraindicated for 2 drugs from 2 pharmacological classes before approving Qulipta.
I've tried propranolol, Metoprolol, and I've been contraindicated for SNRIs and seizure meds for 8 years and 3 months respectively.
They denied my form by saying triptans and "Nexgopan" don't count. This issue: Nexgopan is not a real drug and was not listed on my form. Nothing even looks like Nexgopan as my docs handwriting was really neat.
So she sent the form back to them at the same fax # three times and they said they never got it. Then I emailed it and they denied it again saying another medication I got filled for another issue didn't count as prophylaxis.
So I have filed a complaint and I'm waiting on a response from the drug management team (who doesn't accept calls by the way). I've been waiting to try something new since May 20th and I'm so frustrated. I started sobbing on the phone with the customer service rep.
Pic of the first denial letter with the fake drug for proof because Im tired of being gaslit.
Sorry for the rant
TLDR: Canada Life makes up fake drugs and takes a month to process drug authorizations.