A buyer reported an issue with my parcel and now the order is suspended and they won’t post the return back to me
Hi everyone, I’m not sure what to do?
A buyer bought a bag from my page that I listed as having marks, long story short they complained and to avoid any issues I said they can return the item and we agreed on that, they had until Monday 11th the send it back to me and now for some reason the order is suspended.
I asked if they are sending it and they said no they haven’t yet, vinted hasn’t given me any options to complain and says once they window shuts i won’t receive the money or the bag return and they buyer will get both, I’m not sure what to do I’m worried they keep the bag and get a refund too.
They had been ignoring all of my messages but reading them, then told me they hadnt shipping it yet and that was it.
Any help would be appreciated