xCloud Hosting lost ALL my sites — no backups, no recovery, zero accountability
Just had the worst hosting experience of my life and want to warn anyone considering xCloud.
Their server had some kind of failure and I lost every website on my account including a site that was actively in final prep for launch. I contacted support to ask about restoring from a backup. Their answer: no backup exists, no recovery is possible. That's it. No compensation offer, no real explanation of what caused it, just "it's gone."
For a hosting company, having zero backup infrastructure that can protect a customer from total data loss is not a minor bug it's a fundamental failure of what you're paying them for. I lost weeks of work and a launch date because of it.
If you're currently on xCloud: export/back up everything yourself immediately, don't trust their infrastructure to protect you. If you're considering signing up: I'd look elsewhere.
Happy to answer questions if anyone else has been burned by them too.