u/Tomahawk-T10

Have been with Vodafone for 15 years and have had a terrible experience leaving them. Performed my number port etc no problem 2 months ago but Vodafone have yet to refund me for the money they took after leaving them. Seems they just happily keep billing you. Their customer services have gone down the toilet and each time I call it takes 30 mins plus to even get anywhere, put on hold for 10 mins at a time and the representatives seem clueless. I am still waiting for my refund which last time I called, attempt number 5 to get my money back, they supposedly had to process it manually. It’s like you completely surprise them by leaving and they’ve never encountered this before. Never going back to Vodafone again. Ever. Terrible experience all round. YOU SUCK VODAFONE!!!!!

What’s your thinking around the knives you will use vs the knives you won’t use? I’m trying to move more of my collection (eventually all of them) into the ‘user’ category and need to shift my mindset on some on them, so wanted to hear from others on this.