Should have listened
Don’t try to do business with this company, they don’t care about customer service and just want the money any underhanded way they can get it.
I did see quite a few complaints about Factor, but I had surgery and I really wanted to find a place that would deliver some quality meals that we could grab if energy levels were low. My big thing was I needed to check out the menus because we have some specific preferences and the small part of menus companies let you see up front seemed heavy on Asian food (which I love but my husband doesn‘t) and a lot of what we call bowls (ingredients all mixed together) which neither of us like.
With Factor, I was forced to provide my info to even get to the place where you could look at the meals. I didn’t like it, but the ad said “cancel anytime” so I wasn’t too worried. And I had a 50% off and free delivery so how bad could it be? I figured if I could find 6 meals, I would place the first order. But I couldn’t come up with six meals! so I made sure i canceled out of everything I could and I didn’t leave the screen until I got a cancellation notice in email.
Today, I got a text saying I am receiving an order from Factor and please verify the address by clicking on this “secure link” which seemed like a scam, honestly. But I logged on through the regular link and started a chat session, where I was told I had placed an order! I couldn’t believe it! I said I cancelled it but they said the “box had already been prepared for shipment” when I cancelled. There could not have been more than 5-6 minutes from the time I started my first Factor session until I cancelled it, but I’m supposed to believe that my order was received and packed up and ready to ship in that time period? I’m including the screen shots of my chat session. I paid $80 for six meals and that’s after my 50% discount! Free shipping was a lie also.
The chat rep seemed much more concerned with letting me know that I could never ever get a refund than worrying about my satisfaction as a customer!
This company apparently has to trick people into placing an order to get business, and then relies on people forgetting to cancel? what is wrong with showing people all the meals available so they can make a decision and then asking for all the detailed personal information? I should have listened to all of you and my own personal red flag that went up when I was putting info in before I was ready to buy.