Buyer asked for immediate refund because of an overwhelming odor
I sold a pair of used designer pants a week ago. I washed them and properly stored them in my closet. Never wore them again before selling.
The buyer claimed that the odor stank their entire house. I don’t think this is true. He proceeded to asked for an immediate refund without offering to ship the item back, and somewhat threatened to leave feedback about the odor.
What should I do? Any suggestions?
***Update. After I offered the return option, the buyer said he wanted to keep the pants and also the refund. Lol. Ridiculous! Here’s his response:
“Thanks for your response. They’re currently soaking with a stripping agent (borax) to try to remove the smell. Normal washing doesn’t remove chemical odor. Hopefully the smell will come out. I do want to wear them. I’m not returning them, that takes more energy and time. They’re not as described and have left me doing work, spending time and resources to try to fix the problem. I recently had the same experience with another item. The seller refunded in full no questions asked. I left positive feedback. Thanks for your considerations.”