How long to get bond refund?
We handed the keys of our rental back one month ago. No money is being taken out of the bond. We still haven’t had the bond refunded! Property manager is saying it’s because they’ve changed the system recently. We were in our rental for 5 years so haven’t had to go through the refund process for a while.
I’ve also received various, seemingly random, bits of communication from Tenancy. This included a reminder to fill something in that I was never asked to do in the first place, and a request for my partner to fill in a form that also hasn’t been sent.
Has anyone else been through the refund process recently? Is it the same for everyone or has the PM mucked up? We’ve never had to apply for a bond refund previously, it’s always been done by the PM/company we rented through.