Wil I lose my job?
So I'm at work, it's kinda dead. Two guys come in, very foreign, acting weird. They seat themselves in my section
They tell me they want their burritos on a mocha and I tell them the mocha is too small for the burritos (our mocha's are for dips). They were upset about it, so I told them we do have plates. They agreed
They get their food and find the smallest hair in it. They ask to have it remade, and then they cancel it. Guy tells me he isn't paying for it, my manager tells me they have to pay for what they ate (they ate two tacos and dips prior to this with two drinks). I tell the "customers" what my manager commanded of me.... they get mad. Manager then comes out to the table to talk with them and claims that they said I laughed in their face, which I didn't. They told my manager to go fuck off and that they are leaving a review
These guys are literal Liars. My Agm told me he would have my back. My GM hates me so there's that
Will I be okay? I have been here three years and have gotten all great reviews, not a bad one yet
EDITED: We just call them mocha's at my place. It's a black little bowl that you would put queso or salsa in.