eBay automated system claiming item is counterfeit but agents I have talked to have said otherwise. Any Advice?
I am highly frustrated right now. I was trying to sell a game system that was a limited edition and had it sold. I was getting ready to ship it and the buyer wanted to cancel the order. It's whatever I'm sure I could sell it again is what I thought. I relisted it and it came back flagged as counterfeit by ebay. I did an appeal and while I was on the phone with the agent who is a fan of the monster hunter series that the console is based off of they did their own independent research and didn't understand why it was flagged and thought it was stupid.
The agent set up the appeal for me after we talked a little bit about weapons from the game and I figured all would be good. Within 3 hours eBay denied the appeal believing it was still counterfeit. I called them again and the second agent was also able to verify after doing their own research that it was not a counterfeit item. They set up a secondary appeal.
48 hours later I have not received an email or notification about the appeal process. The agent said it could take up to 72 hours so I was going to wait the full length of time but was curious why I didn't receive an email this time.
I called again today and the third agent was in the same boat as the first two agents and was able to get me an answer. They weren't able to find out why it was flagged but eBay does not want me relisting the item and it's still holding fast to it being counterfeit.
I'm at a loss as I have been on eBay for almost 20 years now. Part of me wants to relist it with new pictures and a different description, the other part of me wants to give a middle finger to eBay.
Another part of me is curious if it was flagged because I used AI generation from eBay's suggestion and maybe it flagged itself because of that. Either way I'm at a loss of what to do anyone else had a similar situation?