Kraken not processing my withdrawal
My withdrawal has been held for the past couple of weeks. On July 29th, I initiated a withdrawal of $5020 on my account and I was expecting it to be processed within two days.
I waited until August 5, 2026 when I chatted with bot via my Kraken account, bot notified me that my account has placed on hold and restricted for internal review, which was obviously causing withdrawal delay. Then, I mentioned in bot chat that I would like to be connected with live agent and got a feed back that I couldn’t be connected but a ticket was created for me.
On August 6, I received two emails from Kraken: one stated that a withdrawal was initiated on my account and I should report if I didn’t initiate the transaction. The second email was about the closure of my account. Kraken close (deleted my account) without completing my withdrawal process.
On August 9, I contacted Kraken about the issue but they never responded.
It’s been about 20days since the first time I initiated the withdrawal and have never received my fund since July 29, 2026. And the worst part is that my account has been closed for a reason I’m not aware of.
Kraken support, please I need you to attend to my case.