Ordered from my friend’s Swiggy account then neither received my order nor my refund.
So I ordered food from my friend’s Swiggy account around 19:50 hrs yesterday.
The delivery man got assigned and he came to my house with a wrong order which was not mine. He asked for the OTP and I gave it to him without checking the order because it was only the 3rd time in my life that something wrong happened with my order…(before that only one item is missing incidents occured)
I made a mistake here by providing him OTP. So when I identified the order and I clicked pictures for the proof and returned the order as another customer whose order it was started calling the delivery man. He took the order and went away. Now I started a help chat with their customer executive bot and it flagged it as delivered and started telling me …. “thanks for notifying and all bullshit.”
When I talked to several customer executives via chat…he/she told me the same thing and didn’t give me any refund and told to mail them. It kept happening for 30-45 minutes. Now my friend also started calling the customer care and didn’t get any resolution for next 2 hours. In between my friend called the delivery man and he told that the company only gives one order to one delivery man to deliver and hence he didn’t get my order to deliver it to me.
THe delivery man realised his mistake of not picking up my order around 10:30 pm and told my friend that he can deliver the order at that time and it was his fault that it happened and all but my friend rejected his resolution as the food got cold and it was sitting at the restaurant only from past 2+ hours.
My friend mailed Swiggy sighting everything and attached all the photos and the invoice containing the wrong food items for my location. Now Swiggy replied today the same which their customer executives were replying yesterday with NO RESOLUTION OR NO REFUND.
My money is gone and I didn’t even get the order.
What should I do?
Has this happened to anyone here?