Hi I just want to know if this is true
I work at another retail company and at my job on our ELOs or TCs (handheld computers) we're able to look up if an item is in stock at other stores as well as our home location.
I went into a Walgreens store this morning and the item I wanted wasn't in stock there. I asked if they could look up on their TCs if it was in stock at any nearby Walgreens and they told me I had to use the Walgreens app for that.
I've only used the Walgreens app one time, to clip a coupon. I had to reset my password, log in, and then every time I tried to search for the item in the search bar, it was only letting me search for coupons, not telling me what stores had the product or how many items were left at each store.
Even when I look up an item and click to change my preferred store, it doesn't say how many items are at the other locations.
So going back to the TCs, are the employees able to look this information up or not? Was this just a lack of training on their part or can they really not do it?