Copa Airlines auto-canceling/refunding bookings for one card but passing another — Fraud Prevention system bug?
Hi everyone,
I’m trying to book a flight on Copa Airlines’ website and running into a frustrating payment issue.
Every time my husband tries to buy his ticket using his credit card, the website accepts the payment at first and generates a 6-character PNR code. However, within a few minutes, Copa automatically voids/cancels the reservation and issues a refund.
We have tried logging in, using Guest checkout, and changing different credit cards. We called our bank, and they confirmed the charge is approved on their end—it is Copa Airlines refusing/refunding the transaction.
It seems like his name or card has been temporarily flagged by Copa’s Fraud Prevention System (Accertify/CyberSource) after a minor initial glitch.
Has anyone experienced this before? Is there a way to clear this auto-cancel flag?