u/Willing-Magazine8401

I love being aware of issues customers face with disability etc. but a whole lot of the time I feel like they’re expecting we, a bank, will financially help them through payments after we’ve had to make note of their disability/health issue due to protocol which is just not the case. I feel like it gets customers’ hopes up that we will help them financially which we can’t. And on the flip side of that, I get customers yelling at me and throwing their “I’ve got mental health!!” At me as a pass for me to give them money when the reality is that I can see they’re constantly trying to play the system, and I legit have complex mh issues myself but have to work. It’s like people think it gives them a pass to be entitled?? Someone got government pay the other day and immediately transferred it but were yelling at me about not having funds to buy food. I asked them about the payment… they spent it on a car. My tax paid for the customer’s bs and I still had to be nice about it. I work 40+ hours per week and i choose not to buy car because it’s either basic needs or a car… I have to budget. I’m not about to spend all my money and then yell at my bank that I can’t afford food

Does anyone have any insight into this mentality? Tbf before I worked for a bank I thought there was a potential financial boost they could give if someone with issues was struggling financially. Which was the position I was in when I got the job. I now understand that it’s not a thing… but I also never ever felt like the bank absolutely should pay me for mismanaging my own money even if it was due to my own disability

Why do people think that this is their bank’s responsibility?? I genuinely cannot wrap my head around the sheer entitlement people have and it genuinely gets to me as much as I want it to roll off my back

I started a new job in January that initially seemed like a great opportunity. I left my previous role in mental health because the environment had become too high stress, and I experienced burnout last year that I don’t think I ever fully recovered from.

My current role is very intense — back-to-back calls all day, with a strong focus on discussing and probing into people’s personal and financial difficulties. I was probably a bit naive when I applied, because I underestimated how emotionally draining I would find it. I really struggle to detach from what people are telling me, and it’s starting to affect me badly.

I’m nearly 5 months in and I know I’m good at the job, but internally I feel like I’m falling apart. I’m having panic attacks before shifts, constantly dreading work, and thinking about it almost all the time, awake or asleep. I think the role just isn’t the right fit for me emotionally, and I feel completely depleted.

Alongside this, I also have ongoing mental health issues that I’m finally receiving treatment for through a mental health team. I don’t really want to go into detail, but there’s a lot going on in the background and I’m struggling quite badly overall.

I’m considering taking a couple of weeks off sick to try to recover a bit, regulate myself, and apply for other jobs. I’m still turning up, being professional, and performing well at work, but the level of stress I’m carrying internally feels unbearable. I can feel myself becoming apathetic to my performance which is worrying me because I don’t want to do a bad job but I just feel so lost and I’m regularly spending my breaks crying alone in toilet cubicles.

I honestly feel at the end of my rope and like my nervous system is constantly overwhelmed. Is it unreasonable to take some time off for my mental health? I haven’t had any leave this year and there are currently no holidays for the next couple of months available to book.