Time to set boundaries with client?
Hey fellow cleaners, to start I have a condition called POTS & also SVT which make me dizzy and sick feeling quite often. I push through but working a standard job wasn’t feasible anymore so I started pet sitting. This led to a pet sitting client hiring me as their house keeper once every two weeks. I’ve since picked up another cleaning client but truthfully it is physically taxing with my condition I just need some income. (EDIT: we’re in NC)
The first cleaning client has been a problem from the start but I’ve made a lot of excuses for her and assumed I was being dramatic. I don’t get paid fairly imo (not sure if I’m allowed to say the amount here). (EDIT: 100 for the three hours) Every time I come in her house is a disaster. It’s just two people: the client and her husband & two cats. No kids. I myself have 15 rescue cats at the moment and my house has never been this messy.
Every surface will have food crumbs, grime, and clutter. Dishes will be stacked up across the kitchen counters and dishwasher will be full. She wants me to declutter first every time which can take up to an hour depending on how bad it is that day. Minimum 30 min. She also wants me to do the dishes. Which would be fine if it weren’t so many. The toilets will have feces all over them, even down the front. Bathroom counters will be just as bad as the main house. (EDIT: we’re also expected to do the pet room & clean up two weeks worth of cat pukes from various surfaces) She expects me to get it done in 3 hours.to get it done in that time frame I often have to bring my partner along with me.
It should’ve been a red flag but when she asked me to take over housekeeping she said that ‘for some reason’ her last few cleaners would just stop showing up or wouldn’t go through their whole checklist etc. I see why they dropped her and never replied now but I’m in deep.
I’m appreciative of the extra income. Where I’m frustrated and ready to quit and/or set boundaries is: she’s now asked me to complete the clean before noon every time. That may be easy for others but with my conditions I need a lot of time early in the day to get my body right before I can do the work. Any time I do heavy work before 10 am I end up sick for days. I don’t know WHY it’s just how my body functions. I told her when I started that I cannot start earlier than 10am; aside from my conditions my partner works a very late shift and wouldn’t be able to help before that time AND we have so many rescue animals that need morning meds & treatments.
Would I be in the wrong to say no and back out of cleaning for her if we can’t come to an agreement? I don’t usually set boundaries, it’s something I get lectured about from my friends and family. I let people take advantage of me and I’m working on that. But with this being a client and I’m staff I’m unsure if I even have a right to say no?